What if I am unable to pay my bill by the due date?

We offer up to two payment deferrals each calendar year.

Deferral requests must be received by the end of the day on the date payment is due.

If you are a tenant, your request must also be signed by the owner of the property. Deferral requests will not be granted if you failed to abide by a previous payment deferral and/or if the application is incomplete.

There is a fee of 10% of the total balance due up to a maximum of $20 to defer a payment. This fee will be added to your balance due.

The deferred balance must be paid in full by the 15th day of the next month after the original due date.

Contact the Utility Billing Department by email or call 509-967-3431 for more information.

Use the application for Deferred Payment (PDF).

We can only enter into a deferred payment arrangement with those who are listed on the account.

Show All Answers

1. Where is the City Administration Office?
2. What if I am late paying my bill?
3. What if I am unable to pay my bill by the due date?
4. Can someone who is not on my account make a payment on my account?
5. Who can the city discuss my account with?
6. My water service has been shutoff, how do I get it turned back on?
7. What happens if I don’t pay my utility bill?
8. How do I pay the same amount each month?
9. Are there any discounts available on my utility rates?
10. What are Cross Connections and BackFlow testing?
11. What do I do if my water consumption seems high?
12. Can I have my services turned off while I am away from home?
13. Can I have my water temporarily disconnected to make a repair?
14. What day is my garbage picked up?
15. Will my garbage be picked up on a holiday?
16. Why was my garbage not picked up?
17. I would like to have another garbage can(s), how do I get one?
18. What do I do if I have not yet received the garbage can I ordered or the can I was told was going to be delivered to me when I set up my service?
19. Where should I put my garbage can(s) on garbage day?
20. Does the lid on my garbage can need to shut all the way?
21. Can I use my own garbage can?
22. How do I dispose of paint and other chemicals?
23. What recycling options are available?
24. What do I need to do to discontinue my service?
25. When will my irrigation service be turned on/off?
26. What if I have a sewer backup?
27. The owner of the property is deceased, what do I need to do?