Please fill out and sign the Temporary Turn Off For Inspection (PDF) and provide it to the Utility Billing Department within two days of when you need to make your repair. Exceptions may apply if this is an emergency repair.
You can send the completed and signed application to the Utility Billing department by mail, by night drop, or in person at the City Administration Offices. The Administration Offices are open between the hours of 8 am and noon and 1 pm through 5 pm, Monday through Friday.
If you are mailing please do so at least ten days prior so that it will be delivered within two days of your desired disconnection date.
You can specify a reconnection date at the time you are completing the Temporary Disconnect-Request or at another time.
There are fees to temporarily disconnect and reconnect your services. Please review the Applicable Fees section of the Temporary Disconnection Request for a complete listing of the fees and the circumstances in which they apply. All applicable fees must be paid with the application. If you are mailing or delivering your application in the night drop, please include your payment (no cash please) with your request. If you are unsure of the total fee amount, please call 509-967-3431.
We can only honor these requests from those who are listed on the utility account.
Please do not attempt to turn your meter off and on. Meters are City property and tampering with them is subject to criminal and/or civil penalties.