Can I have my services turned off while I am away from home?

You can request to have your Water, Sewer, and Garbage service discontinued for a short period of time.

Please fill out and sign the Temporary Discontinue/Restart Application (PDF) and provide it to the Utility Billing Department.

You can send the completed and signed application to the Utility Billing department by mail, by night drop, or in person at the City Administration Office. The Administration Office is open between the hours of 8 am and noon and 1 pm through 5 pm, Monday through Friday.

If you are mailing the request form please do so at least ten days prior so that it will be delivered within two days of your desired disconnection date.

You can specify a reconnection date at the time you are completing the Temporary Disconnect-Request or at another time.

There are fees to temporarily disconnect and reconnect your services. Please review the Applicable Fees section of the Temporary Disconnection Request for a complete listing of the fees and the circumstances in which they apply. All applicable fees must be paid with the application. If you are mailing or delivering your application in the night drop, please include your payment (no cash please) with your request. If you are unsure of the total fee amount, please call 509-967-3431.

We can only honor these requests from those who are listed on the utility account.

Please do not attempt to turn your meter off and on. Meters are City property and tampering with them is subject to criminal and/or civil penalties.

Show All Answers

1. Where is the City Administration Office?
2. What if I am late paying my bill?
3. What if I am unable to pay my bill by the due date?
4. Can someone who is not on my account make a payment on my account?
5. Who can the city discuss my account with?
6. My water service has been shutoff, how do I get it turned back on?
7. What happens if I don’t pay my utility bill?
8. How do I pay the same amount each month?
9. Are there any discounts available on my utility rates?
10. What are Cross Connections and BackFlow testing?
11. What do I do if my water consumption seems high?
12. Can I have my services turned off while I am away from home?
13. Can I have my water temporarily disconnected to make a repair?
14. What day is my garbage picked up?
15. Will my garbage be picked up on a holiday?
16. Why was my garbage not picked up?
17. I would like to have another garbage can(s), how do I get one?
18. What do I do if I have not yet received the garbage can I ordered or the can I was told was going to be delivered to me when I set up my service?
19. Where should I put my garbage can(s) on garbage day?
20. Does the lid on my garbage can need to shut all the way?
21. Can I use my own garbage can?
22. How do I dispose of paint and other chemicals?
23. What recycling options are available?
24. What do I need to do to discontinue my service?
25. When will my irrigation service be turned on/off?
26. What if I have a sewer backup?
27. The owner of the property is deceased, what do I need to do?