Billing Information

You are billed monthly for the services to your property. Your billed amount will consist of the base charges plus any use, where applicable, during the billing cycle.

Billing cycles run from the 22nd of one month to the 21st of the next.

Your water use is measured by the Water department each month from the water that flowed through your water meter. Please make sure your water meter is accessible so that an accurate read can be obtained. If one cannot be obtained, an estimate will be calculated based on previous water use history.

Depending on the workload of the Water department your meter may not always be read on the same day each month. Because of this, your bill may reflect more days of consumption in one month than the next. If you think your consumption appears high, double-check the read dates found on your bill. This may explain why your consumption seems higher than usual. You can also find other helpful information regarding high consumption in the "What do I do if my water consumption seems high?" FAQ.

Your bill will typically be prepared and mailed in the last week of the month. If you do not receive your bill, please contact the Utility Billing Department by email or call 509-967-3431 to verify your mailing address. You can also sign up for paperless billing. Failure to receive a bill does not relieve you of your obligation to pay your bill.

If your service address is at a location where a mailbox is not yet established, please provide an alternate mailing address for us to send your bills to you.