We are pleased to offer our LevelPay Program for our residential customers. This calculates a twelve-month average based on your previous billing and consumption history. This average is a fixed amount that you will be billed for through December 31st of the year. In January, your average will be recalculated to become your new fixed amount for the calendar year. A recalculation could occur anytime, however, if the City deems it necessary.
If during the recalculation process, it is found that in the previous fixed payment you underpaid or overpaid for your actual use during that period, the amount of under or overpayment will become a part of the new fixed amount for the next calendar year. Exceptions apply if the over or underpaid amount is greater than $300.
If you do not have a full twelve months of history available for calculating your fixed amount, we can use the history of a previous occupant; however, an additional 15% will be added to the water portion of the calculation. To be eligible for LevelPay, you must meet the following requirements:
- You must be a residential customer.
- Your account balance must be paid in full prior to enrollment.
- You must have an account history that is free of late payments and/or service terminations in the previous twelve-month period.
If you do not meet any of the eligibility requirements above, you may submit a written request to the City at firstname.lastname@example.org, by mail, in person, or in the night drop to have your eligibility reconsidered.
To enroll in LevelPay, please fill out the LevelPay Enrollment Form (PDF).
Applications received prior to the 21st of the month will be effective for the next bill cycle. Those received after the 21st will not be effective until the following bill cycle. For example, a LevelPay Enrollment Application received on 8/21 will be effective for the bills that go out at the end of August. If the application is received on 8/22, LevelPay will be effective for the bills that go out at the end of September.
You can remove yourself from the LevelPay at any time. You may contact the City by email or call 509-967-3431 to make this request. A calculation will be performed to determine how much, if any, you over or underpaid during the period. Any overpayments will be refunded to you. Any underpayments will be added to your account and due with your next utility bill. Exceptions apply if the underpayment is greater than $300.
You must still abide by the payment due dates effective for any utility bill while enrolled in LevelPay. Failure to abide by the due dates can subject you to additional late payment fees and/or disconnection and reconnection fees, if applicable. The City reserves the right to remove you from the program if you have one or more late payments and/or service terminations while you are enrolled in LevelPay.
We can only accept these applications from those who are listed on the account.